Service and support
Our service keeps your device in working condition. On this page you'll find help with the most common questions, and you can order a service when your device needs one.
Servicing and technical support on this page are for customers in Finland and the UK. In other countries, please contact your local distributor. In the USA, technical support is provided by Performance Health.
Quick help for the most common issues
Device not producing negative pressure?
Check these three things first:
- Filter. A clogged or damp disposable filter is the most common reason for weakened negative pressure. Replace the filter with a new one and try again.
- Cup attachment. Make sure the cup is properly in place and its edges are intact. A worn or damaged cup leaks air, so the negative pressure cannot build up.
- Hose connections. Check that the hose is firmly attached to both the device and the cup, and that there are no kinks or cracks in it.
If the negative pressure does not return after these checks, order a service with the form below. Describe what you have already tried, so our service team can get straight to the point.
Order a service
Tell us your device details and describe the problem as precisely as possible. A photo or video of the fault speeds up the service. We'll contact you to arrange delivery of the device for servicing.