The purpose of this privacy notice is to explain what personal data, as defined in the General Data Protection Regulation (GDPR) of the European Union, LymphaTouch Inc. collects from our customers and for what purpose it is used.
As most companies LymphaTouch Inc. uses a customer relationship management (CRM) database to process, track and store our sales processes and our deliveries with our customers. The data subjects of the personal data we collect are employees of our customers, who act as the contact persons when an organization is conducting business with us.
What personal data are we collecting?
The personal data we collect is related to the contact details of our customers and are provided to us by you when you e.g. purchase or request information about our products and services. The information can also be provided to us by our partners, like for instance our distributors or maintenance providers.
We collect and store the following personal data of our customers:
- Contact person name
- Contact person title
- Phone number
- Invoicing and payment details
- Order history
- Device ownership
Purpose of collecting data
The legal basis for collecting and processing the personal data of our customers is to fulfill our contractual obligation with our customers in carrying out their purchase orders, provide customers support and reply to requests for information about our services. We also use the information for our own internal marketing and sales analytics, and for product trackability purposes as required by regulatory authorities. We can also use your contact details for providing you information about our products and services relevant to you.
We provide your information to our external shipping- and financial service providers for delivery, invoicing and accounting purposes, and we can share your personal data to our distributor, maintenance and analytics partners. We may also share your personal information if we are required by law to do so. We do not sell your personal data or provide it to third parties except in cases listed in this privacy notice.
We also collect analytics data from our web page using third party services like Google Analytics and this data includes IP-addresses of the visitors on our site. Our Social media channels (Facebook, LinkedIn, Twitter, Instagram) are subject to the privacy policies of respective service and site.
Our extranet is used for providing training material to the users of our devices. In the extranet we store user login information (usernames and passwords) and names and email address to identify the user and to track their progress in going through the training material.
Access to your information
You as a private individual have the right to request information about the personal data we hold about you and to request modification, exportation, deletion and cease of processing of your personal data. Please contact us if you would want to enquire about the data we hold about you or you wish us to act regarding it. Please note that legal obligations might prevent us from complying with your requests.
Data Controller information and contacting us
Data controller: LymphaTouch Inc.
Address: Valimotie 13 A, 00380 Helsinki Finland
Business ID: 1978977-7
You can reach our customer service at firstname.lastname@example.org or by phone number +358 10 423 7300